Refund policy

At Deity Within, we want you to feel confident in every purchase. Please read our policy carefully before placing an order.

No Returns or Exchanges

Due to the personal and hygienic nature of fragrances, we do not accept returns or exchanges once an order has been delivered. This is standard practice across the fragrance and personal care industry, and applies to all products, including combo sets, whether opened or unopened.

We encourage you to review product descriptions, fragrance notes, and sizing carefully before completing your purchase. If you have questions about a product, feel free to contact us before ordering at deitywithin@gmail.com.

Damaged, Defective, or Incorrect Items

While we don't accept returns for change of mind, we do stand behind the quality of what we ship. If your order arrives damaged, defective, or if you've received the wrong item, please contact us within 48 hours of delivery.

To help us resolve this quickly, please include:

Your order number
Clear photos of the item and its packaging
A brief description of the issue

Once verified, we'll offer a replacement or a refund for the affected item, at our discretion.

Email: deitywithin@gmail.com
Address: Brahmpur Bazar, Phulwari Sharif, Patna, BR 801505

Order Cancellations

If you'd like to cancel an order, please contact us as soon as possible at deitywithin@gmail.com. We can only cancel orders that have not yet been shipped. Once an order has been dispatched, it cannot be cancelled.

Refused Deliveries & Undeliverable Packages (RTO)

If a prepaid order is refused at the time of delivery or is returned to our facility due to an incorrect/incomplete address provided by the buyer, it will be treated as an invalid order. A refund will be issued to your original payment method only after the package safely arrives back at our facility. Please note that a standard non-refundable fee covering the two-way transit and handling costs (charged by our courier partner) will be deducted from your final refund amount.

Refunds (Where Applicable)

If a refund is approved for a damaged, defective, or incorrect item, it will be processed to your original payment method within 10 business days of approval. Your bank or card provider may take a few additional days to reflect the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at deitywithin@gmail.com.

Contact Us

For any questions about this policy: